At Trutuyu, your satisfaction is our utmost priority. We take pride in offering premium skincare products designed to enhance your natural beauty. To ensure your complete peace of mind, we proudly present the Trutuyu Happiness Guarantee and a convenient 30-day return policy for your first order.
Our Happiness Guarantee:
The Trutuyu Happiness Guarantee is your assurance that we will make every effort to ensure your skincare experience is a positive one. We offer a straightforward return policy for 30 days from the date of your first purchase. Here's how it works:
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Contact Our Support Team: If you are not satisfied with your purchase within 30 days, please reach out to our dedicated customer support team at support@trutuyu.ph. They will gracefully guide you through the return process. Note that:
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The Happiness Guarantee is only valid on your first purchase.
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The Happiness Guarantee is only valid on orders that don't contain any free gifts.
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If you purchased two or more of the same item, only the first one can be returned as used - the others should all be sealed and unopened to be eligible for a full refund.
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Get a refund authorization: To maintain the integrity of our Happiness Guarantee and uphold the quality of our products, we kindly request that return reasons be deemed relevant to the issues experienced. For this reason, we may inquire about the details of your product usage, including how you incorporate it into your skincare routine and if any new products have been introduced simultaneously. This additional information helps us gain a comprehensive understanding of the situation and ensures that we offer guidance that is specific to your skincare needs. Rest assured that our goal in seeking these details is to enhance your experience and provide the best possible resolution. Your satisfaction remains our top priority, and we are here to assist you every step of the way.
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Return Your Product: If you are deemed eligible for a full refund, we will promptly provide you with clear, step-by-step return instructions. Please ensure that the product remains in its original packaging and condition.
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Receive Your Refund or Exchange: Once we receive your returned item, we will expedite the process of issuing your refund.
For products with factory defects and those wrong items delivered, contact us within 7 days upon receipt of the package.
- Contact our customer service team at support@trutuyu.ph
- Provide your order details and reason for returns to our Customer Service team.
- Print out your return form(s) that will be provided by our Customer Service team via email.
- Insert your return form into the return parcel, then seal the parcel.
- Proceed to the nearest courier service branch near you.
- Take note of the tracking number stated on the shipping label provided to serve as reference.
Last update: 10/3/2023
